Orders are not open yet. Neat Helpers is preparing its first collection for the United States. Delivery and return services are still being confirmed.
Where orders will ship from
We plan to fulfil orders directly from suppliers in China. Served US locations, carriers and tracking arrangements will be stated before ordering opens.
Costs and timing
Order preparation and carrier transit are separate stages. Shipping charges, supported addresses, realistic estimates and responsibility for import charges will be published once confirmed. There is currently no free-shipping or delivery-date promise.
If shipping is delayed
Once orders open, a missed dispatch commitment will be addressed with a delay notice and the applicable cancellation or refund options. We will not rely on an open-ended delivery disclaimer instead of dealing with an unshipped order.
Returns and order problems
The final policy will distinguish a change-of-mind request from wrong, missing, damaged or faulty items. Request periods, return instructions, the correct return address, postage responsibility and refund handling will be confirmed before ordering opens.
Do not send an item to an assumed address. Contact us for the correct instructions. Please do not include payment-card details in a message.